Comments on: Navigon 7200T GPS Navigation Review

By: selgrimes

selgrimes — Fri, 21 Aug 2009 23:47:23 +0000

The worst customer service
This Navigon was bought last Nov. I loved it at first but noticed after 2 months it began to freeze and give me fatal error messages. I tried emailing support and it takes days for them to email you back. Then I finally got an email said I needed to send it to them. I filled out the form and waited for them to email where to send it . After days I looked on line for the corporate headquarters. It has closed and the post office was looking all over for it. Two weeks later I received it back. On the form they said nothing was wrong with it.

Yea, I used it for business- so here I go on another business trip. Worked one day- that night at the hotel I email again, get a reply 3 days later- press on button and reset button. I did- now it won’t come on at all.

Still emailing- filled out all the paperwork again- wait 3 days- you MUST fill out the form on line the email said again. Did it again 3 days have passed and still do not know where to send it.

They are terrible- do not buy a Navigon- I did like the unit but CUSTOMER SERVICE is the most important part. If a company does not have phone and someone to answer I will not buy from them!!

By: Anonymous

Anonymous — Thu, 20 Aug 2009 14:21:36 +0000

Still to early to judge
I have been using this product for three weeks and it has it’s good points and bad points so far. I had some initial issues trying to update the software version only to find Navigon has no phone support Tech Support available in the US only email. I have had a couple of issues where the unit completely locked up requiring me to hit the reset button or power the unit off and on. So at this point reliabity of the unit is questionable until I get more useage under my belt. Definitely a lot of features for the price.

By: nnd84

nnd84 — Thu, 20 Aug 2009 00:04:53 +0000

Navigon GPS
For the lower price it has a lot of good features, but remember the more features you have it will take a more time to set-up.
If you use Outlook for your email program you can transfer all your names and addresses
And phone numbers that you want to your GPS
If you do decide to buy because of this feature create a new contact list in Outlook with just the what you want to transfer otherwise it will transfer all, and that's ok too if that is what you need

By: Anonymous

Anonymous — Wed, 19 Aug 2009 12:00:58 +0000

worthless GPS
When I use the car charger it goes into computer mode rendering it useless for actual car trips. It only functions when it is unplugged using its internal batteries. Which by the way if your trip is longer than 3 hours good luck because the batteries run down. I was extremely frustrated on a trip because the batteries decided to run down and had no paper maps. I got an RMA for the 7200T and I thought the unit was broken(which, by the way, I had to pay for the shipping being sent). I just got it back and the diagnosis said there was no fault found.

By: Anonymous

Anonymous — Mon, 17 Aug 2009 21:03:25 +0000

Big Bug
This would be an exceptional product if Navigon continued service and sales operations directly in North America. Since they don’t, I must assume that Amazon had their product on the shelf for such a long time that it’s battery no longer functions. In short, the battery has no charge capability, and the GPS can only function when plugged into an outlet.

By: Anonymous

Anonymous — Mon, 17 Aug 2009 18:53:21 +0000

Excellent product – worth the money
I admit I was a little hesitant to buy a navi from a company I really knew nothing about. But after reading the reviews and taking a chance away from the Big 3, so to speak, I just bit the bullet & figured I’d try it. I am so glad I took that chance because after taking a long ride with this, I had my friend test every little feature of it and it passed with flying colors! All I heard him say was “Wow, this can do this and this can do that!” If I weren’t driving, I’d be able to actually see what he was talking about, haha! But I really love the lane assist, that is why I bought it. He was very impressed with that as well and also really love the way it warns you if you are going over the speed limit (you can turn that feature off, but since it could save you a speeding ticket, why bother). Another feature he loved was the way it tells you how far above or below sea level you are. We used the traffic alert too and I’d have to play with that a little more to see if it will be useful but he said it showed all traffic in the whole state. So, not sure about that yet – might be a little hard to use while driving. I love the 3D effects and the verbal intructions are very clear & right on! My friend loved how the screen changed & was in total psynch with the speed limit signs on the road. He was amazed at how accurate it was. Overall, this is a great investment and I have total confidence in it. Now, I can get rid of my Garmin, which I refused to pay $50 every year just to update it. Great product for little money!

By: darrenmjones

darrenmjones — Mon, 10 Aug 2009 20:08:04 +0000

Great but cant update maps
The Navigon GPS was a great buy but the things that made me mad were the fact that if you want map updates you must purchase a subscribtion to “Fresh Maps” and you can not do this online. You must buy a Fresh maps card which you could get off of amazon or tiger direct or other online stores, but they are all bought out and Navigon is not going to release any more. The reasoning is, Navigon is leaving the North American market. So everything was great and worked like it was supposed to but i cant update the maps.

By: Anonymous

Anonymous — Fri, 07 Aug 2009 05:54:08 +0000

Have to learn the unit. Aftewards no problems at all.
Nice GPS. Don’t have any problems that other people complain about it. Only little problem is that it takes while to find satellites. I love free traffic alerts. This one is way better than Garmin crap.

By: Anonymous

Anonymous — Mon, 27 Jul 2009 08:48:04 +0000

Great on paper, not so great in real life.
Even though Navigon is a lesser known brand, I decided to purchase this unit based on its features despite some of the reviews. My mistake. The unit itself looks nice with the flat screen (no bevel), but that's about it. It looks nice, the features are impressive, but the functionality and customer service is very poor.

I bought this unit on 4/27/09 but the unit was loaded with a Q3 2008 map. I contacted the manufacturer and they said I would need to purchase the latest map for $[...], even though I bought the unit Q2 2009. Ok, so it's missing some newly developed roads, who needs to know what road they're on, right?

Software quibble aside, the unit itself arrived with the rubber plugs half-in over the screws and external antenna connector. It took about 10 minutes to correct and was a major pain, but these should have been properly installed at the factory.

The touch screen "feels" very spongy compared to other touch screen products, including other nav units. I also own a Tom Tom XLS and the touch screen on there feels solid. It is a little annoying having to touch the screen several times to get a response. The power adapter is also bulky and looks cheap.

So, does it work? Yes and no. It works fine as a gps nav unit, but the features - bluetooth, live traffic, text-to-speech, voice recognition, lane assist, 3D landmarks, sort of work.

Let me start by saying the voice recognition is excellent. Once trained, it recognizes speech on the first try. That's about where the features end.

At the highest volume setting, the speaker crackled. Navigon's fix? They updated the software so you can't set the volume to max anymore, making the sound unacceptably soft. Also, the text-to-speech reads streets oddly like computers from the 90's. For example, avenue is pronounced "aver-new". My other navi reads it normally.

You'd figure once bluetooth is setup, it would connect automatically. Nope. You manually have to make a connection every time and since the speaker volume is so low, you can't really use it.

Live traffic is slow to report and I usually I'm in the thick of it before it shows me there is traffic. Grant it there aren't any ads like the Garmin, but I'll deal with ads for quicker, real-time updates.

On a couple occasions, the lane assist provided inaccurate information causing me to take the wrong exit ramp. I was told this was corrected in the latest map that I would have to purchase, something that should've already been loaded in my unit.

To summarize, if you want to tell your friends you have a nav unit with all the bells and whistles, then this is for you. However, if you want a unit with all the bells and whistles that actually works, get a major brand unit. The Navigon 7200T works just fine as a basic gps navigation and that's about it. They should take out all the crap that doesn't work - most of it, provide 2009 maps for units purchased in 2009, use a better quality speaker, and improve their assembly QA.

I would not recommend this product unless the above mentioned issues are resolved.

By: Anonymous

Anonymous — Sat, 25 Jul 2009 10:54:05 +0000

no owners manual
I received the Navigon 7200T yesterday. It wants activation and product numbers. I figure one out by plugging it into my auto. I was not able to get the blue tooth to work. I email customer service since there are no numbers to call from the States and they do not provide you an owners manual. I tried to download pdf file it seems that they do not have.

It does not recognize where I live and puts me into the next town. I believe Amazon. com will receive this as a return.